Many nursing homes and assisted living facilities in Arizona reopened to visitors earlier this month after being closed to most outsiders for months because of the coronavirus pandemic.
But rolling out the welcome mat has been anything but smooth.
Senior advocates and operators of long-term facilities say guidelines issued by Arizona Department of Health Services are causing confusion, with some managers incorrectly interpreting the guidelines to limit visits to only 15 minutes.
Start the day smarter. Get all the news you need in your inbox each morning.
Other requirements — such as proof of a negative COVID-19 test within 48 hours and quarantining before each visit — make scheduling indoor visits difficult or impossible for working families.