State of Texas: TWC contractor reveals call center problems; Senate candidates prepare for debate

AUSTIN (Nexstar) – Imagine showing up to a job where you know that almost 75% of what you do will fail someone. What if a fireman failed to help someone in three out of four fire calls? What if a police officer failed to help clear three out of four 911 calls?

Day, after day.

That’s what a contractor helping field calls for the Texas Workforce Commission told us was going on inside some of the agency’s call centers. The contractor, who asked to not be identified in this report, told KXAN the problem facing nearly every caller is that their call may be answered by people who have no way to help Texans calling for help with their unemployment problems.

This worker said they’re unable to help about three-quarters of the people who call with unemployment problems.

Since the pandemic hit in mid-March, hundreds of unemployed Texans wrote to

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