How Do Real-Estate Agents Show Homes During Covid? With Face Masks, Gloves and Some Ingenuity

Heather T. Roy & Learka Bosnak

Ms. Bosnak: Heather and I have been working together for 15 years and we are very comfortable doing showings together. Then Covid shut everything down. We did a showing and I came back completely frustrated, because we were wearing masks. I felt muzzled. I was constantly running around saying, “I’m smiling under here!” This business is all about rapport, comfort level.

Ms. Roy: We’re like, “We need new skills. We need people to know what we’re thinking, and we also need to know what they’re thinking.” It was almost like we needed a body language expert. I am single and I had met with a couple of matchmakers in L.A. One had her clients meet with a body language expert—Mark Edgar Stephens.

Ms. Bosnak: Heather’s still single, but we love this guy.

Ms. Roy: So we called Mark and told him what we were

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